Head of Automation & Efficiency - Sales & Customer Operations (x/f/m)

Doctolib(3 days ago)

HybridFull TimeSenior$166,121 - $220,699 (estimated)Sales and Customer Operations

About this role

The Head of Automation & Efficiency at Doctolib leads a team focused on creating automated, scalable solutions to improve the efficiency of sales, account management, and customer support teams. The role involves working closely with various departments to transform business needs into technical automations, optimize tools, and promote operational best practices, with a significant impact on company growth.

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Required Skills

Automation
AI
CRM
Workflow
Systems Integration
Project Management
Leadership
Data Analysis
Business Process
Tools Optimization

About Doctolib

doctolib.com

Doctolib is a European health tech company that connects patients with healthcare professionals through online appointment booking and teleconsultation services. It also provides practice and clinic management software—scheduling, patient reminders, secure video consultations, and integrations with existing clinical systems—to streamline administrative workflows. Widely used in markets such as France and Germany, Doctolib serves millions of patients and thousands of providers. Organizations adopt it to improve patient access, reduce no-shows, and gain operational insights.

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