Head of Customer Care
iliad(9 months ago)
About this role
The Head of Customer Care at iliad is a senior leadership role that defines the vision and strategic direction of the customer support organization to uphold iliad’s customer-centric values. The position represents the voice of the customer within the company and drives initiatives to enhance overall customer satisfaction and loyalty.
Required Skills
- Customer Experience
- Team Leadership
- CRM
- IVR
- VoIP
- Automation
- Omnichannel
- Data Analysis
- KPI Reporting
- API Integration
+2 more
Qualifications
- Degree in Economics or Business
About iliad
iliad.itScegli iliad: offerte per telefonia mobile, 4G, 5G e Fibra senza costi nascosti. Per sempre. Unisciti alla #Rivoluzioneiliad e scopri tutti i vantaggi su iliad.it
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