Head of Customer Support
Clever(1 month ago)
About this role
The Head of Customer Support at Clever will set the long-term vision for the support organization and build a high-performing, diverse team to deliver exceptional technical support to school districts and application partners. This senior leader partners across the company to represent the voice of the customer and inform product and operational improvements. The role reports to the Director of Customer Support & Services and focuses on scaling support through data-informed strategy in a mission-driven environment.
Required Skills
- Team Leadership
- Coaching
- Mentoring
- Hiring
- Retention
- Technical Support
- Troubleshooting
- Cross-Functional
- Data Analysis
- Customer Experience
+8 more
About Clever
clever.comClever is an education-technology company that connects K–12 districts, student information systems (SIS), and classroom applications through secure data integration and identity services. Its core offerings include automated rostering/SIS-to-app sync, single sign‑on (SSO) and a student/teacher app portal, plus tools for secure data sharing and analytics. By automating account provisioning and simplifying access to learning tools, Clever reduces manual work for districts and improves roster accuracy. Thousands of schools and edtech vendors use Clever for scalable access management and to help meet student data privacy and compliance needs.