Head of Customer Services
Winona(1 month ago)
About this role
The Head of Customer Services at Winona is responsible for leading and scaling a global team of approximately 60 Patient Services Representatives and Team Leads, focusing on strategy, operations, and continuous improvement to enhance patient support. This role requires deep expertise in Intercom to manage workflows, automation, and reporting while driving efficiency in service delivery. Additionally, the Head of Customer Services will work closely with cross-functional teams including Product and Engineering to integrate systems and improve the overall patient experience, ensuring compliance with healthcare regulations.
Required Skills
- Customer Service Leadership
- Team Development
- Workforce Management
- Scheduling Strategies
- Training Programs
- Intercom Expertise
- Automation Strategies
- Data Integration
- Dashboard Creation
- Customer Service Strategy
+6 more
About Winona
bywinona.comWinona is a healthcare company that specializes in menopause care and hormone replacement therapy (HRT) for women. They offer personalized treatment plans and support to address the symptoms and challenges associated with menopause, utilizing a combination of telemedicine and tailored solutions. Winona is dedicated to improving the quality of life for women during this significant transition by providing accessible and effective hormonal therapies.
Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Winona
Similar Jobs
Senior Security Engineer, Application Security
1Password(2 months ago)
Head of SEA Expansion
Airwallex(2 months ago)
Head of Developer Relations
Root Access(1 month ago)
Head of Employee Experience
BJAK(1 month ago)
Manager, Scaled Customer Success Strategy & Operations
Ramp(2 months ago)
Head of Community
Lightfield(2 months ago)