Manager, Scaled Customer Success Strategy & Operations
Ramp(2 months ago)
About this role
The Manager of Scaled Customer Success Strategy & Operations at Ramp is responsible for designing and leading programs aimed at activating, retaining, and growing a significant segment of micro-SMB customers who do not receive direct support. This role involves analyzing data to identify activation bottlenecks, enhancing self-service onboarding processes in collaboration with product and growth teams, and managing a team of 6–8 Customer Success Managers handling approximately 300 new customers each month. Additionally, the manager will implement customer education initiatives and drive operational efficiencies through automation and applied AI strategies.
Required Skills
- Customer Success
- Data-Driven Leadership
- Onboarding Strategy
- Program Development
- Activation Bottlenecks
- Dashboard Creation
- Metric Reviews
- Product Collaboration
- Education Programs
- Automation Improvement
+10 more
About Ramp
ramp.comRamp is a spend management platform designed to simplify financial operations for businesses. It integrates corporate cards, travel, expense management, and accounts payable into a single solution to automate and enhance efficiency. Organizations leverage Ramp's tools to streamline financial workflows, optimize spending, and improve expense visibility, helping to control costs effectively. Additionally, Ramp aims to provide users with comprehensive insights and analytics for better financial decision-making.