Manager, Scaled Customer Success Strategy & Operations

The Manager of Scaled Customer Success Strategy & Operations at Ramp is responsible for designing and leading programs aimed at activating, retaining, and growing a significant segment of micro-SMB customers who do not receive direct support. This role involves analyzing data to identify activation bottlenecks, enhancing self-service onboarding processes in collaboration with product and growth teams, and managing a team of 6–8 Customer Success Managers handling approximately 300 new customers each month. Additionally, the manager will implement customer education initiatives and drive operational efficiencies through automation and applied AI strategies.