Director of Customer Experience

BURGA(6 days ago)

HybridFull TimeDirector$66,000 - $85,800Customer Experience

About this role

The Director of Customer Experience at BURGA owns and streamlines the end-to-end customer experience for a fast-scaling global brand, ensuring satisfaction and loyalty grow with the business. The role partners with senior leaders to convert customer insights into measurable improvements and to prevent recurring experience failures. You will lead company-wide strategy and drive initiatives that embed customer-centric standards across departments.

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Required Skills

Customer Support
Customer Experience
Strategy
Analytics
Leadership
Cross-Functional
Process Improvement
Automation
Customer Communication
Stakeholder Management

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About BURGA

burga.com

BURGA is a fashion-forward accessories brand that turns everyday essentials into stylish statement pieces. Their e-commerce catalog features design-led phone cases, statement eyewear, elegant drinkware and other lifestyle accessories. BURGA focuses on bold, trend-driven prints and stylish finishes that help customers stand out in daily life.