ASM Research
The Help Desk Agent provides world-class support to the Enterprise AI Support team by resolving customer tickets and troubleshooting issues remotely using internal dashboards and generative AI tools. This role requires identifying opportunities to enhance systems and customer experience while collaborating cross-functionally to strengthen the knowledge base. The position involves continuous learning and adaptation to emerging technologies within a 24x7x365 operational environment.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for ASM Research.
ASM Research didn’t post a salary, so this is our estimate from similar listings.