Help Desk Associate (Hybrid)

Enova International(9 days ago)

HybridFull TimeJunior$43,000 - $64,000Information Technology

About this role

Enova is seeking a Help Desk Associate to provide technical support and assistance to staff, supporting both remote and on-site operations. The role involves diagnosing issues, managing IT assets, and improving user experience through support and system enhancements.

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Required Skills

IT Support
Windows
macOS
PowerShell
Network Troubleshooting
ServiceNow
Jira
Asset Management
Customer Service
Technical Support

Qualifications

Associates degree

About Enova International

enova.com

New Relic is a cloud-based observability platform that helps engineering teams monitor, troubleshoot, and optimize the performance of applications and infrastructure. Its New Relic One suite ingests and correlates telemetry — metrics, traces, logs, events, and synthetic checks — and provides APM, distributed tracing, log management, infrastructure monitoring, dashboards, alerts, and queryable analytics (NRQL). The platform offers language-specific agents, integrations with common cloud and container technologies, and APIs for custom instrumentation. Customers use New Relic to get a unified view of system health, accelerate root-cause analysis, and reduce mean time to resolution across distributed systems.

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