Help Desk Manager-Vice President
BlackRock(1 month ago)
About this role
The Service Desk Manager at BlackRock will lead the Global Service Desk through a vendor management relationship, owning delivery of a high-quality, always-on client support experience. The role reports to the Americas Regional Manager and is responsible for overseeing a team that provides first-contact support and coordinates escalations to remote, on-site, and engineering groups. The manager helps ensure follow-the-sun coverage and alignment with BlackRock’s service standards.
Required Skills
- Service Desk
- Vendor Management
- ServiceNow
- Reporting
- Metrics
- ITIL
- Incident Management
- Ticketing
- Automation
- Chatbots
+9 more
Qualifications
- ServiceNow Certification
About BlackRock
blackrock.comBlackRock is one of the world’s preeminent asset management firms and a premier provider of investment management. Find out more information here.
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