Help Desk Manager
General Dynamics Information Technology(28 days ago)
About this role
A Service Desk Operations Manager at General Dynamics Information Technology oversees the operation of a 24x7x365 technical service desk supporting government customers across Washington, D.C. and Beltsville, MD. The role focuses on ensuring consistent service delivery, driving operational efficiency, and supporting technical excellence within the service desk organization.
Required Skills
- Operations
- Process Improvement
- SLA Management
- Active Directory
- ServiceNow
- Team Leadership
- Data Analysis
- ITIL
- Customer Service
- Performance Management
Qualifications
- BA/BS
- ITIL Foundations Certification
- Active Secret Clearance
- Top Secret Clearance (eligibility)
- US Citizenship
About General Dynamics Information Technology
gdit.comDelivering technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community.
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