Service Desk Analyst II
Excellus BCBS(1 month ago)
About this role
A Service Desk Analyst at Excellus supports the IT Help Desk by ensuring resolution, reporting, and triage of IT problems and requests across the Information Technology division. The role provides 24x7x365 on-call support and on-site departmental coverage as needed and serves as a primary contact between end users and IT teams.
Required Skills
- Incident Management
- Troubleshooting
- Active Directory
- Desktop Support
- VPN
- Customer Service
- Knowledge Management
- Documentation
- Communication
- Multitasking
+1 more
Qualifications
- Associate's Degree in Computer Science or Information Technology
- Two Years Related Work Experience (in lieu of degree)
- A+ Certification
- Microsoft Certification
About Excellus BCBS
excellusbcbs.comOfficial site of Excellus BCBS, a trusted health insurance plan for over 85 years. Shop for affordable health plans including Medicare, medical, dental, vision, and employer plans.
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