Service Desk - Level 1 Agent Support
DXC Technology(2 months ago)
About this role
A Service Desk Level 1 Agent Support (Analyst II) at DXC Technology is an early-career role within the infrastructure and end-user services organization, supporting the delivery and maintenance of IT infrastructure and device-related services. The position focuses on developing technical capabilities with service-management tools and contributing to operational reliability while aligning with DXC’s in-person-first, flexible work model.
Required Skills
- ServiceNow
- Troubleshooting
- Ticketing
- Customer Support
- Incident Management
- Monitoring
- Documentation
- Active Directory
- Device Management
- SLA Management
+1 more
Qualifications
- Bachelor's Degree
- Advanced Degree (Preferred)
- CompTIA A+
- Microsoft Certified: Azure Fundamentals
- Google Cloud Associate
About DXC Technology
dxc.comDXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions for global enterprises and public sector organizations — helping them harness AI to drive outcomes with speed at a time of exponential change. With deep expertise in managed infrastructure services, application modernization, and industry-specific software solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates.
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