Help Desk Specialist Tier I
02 CACI, INC.-FEDERAL(3 days ago)
About this role
The Help Desk Specialist Tier I at the United States Capitol Police provides first-line technical support to customers, managing IT service requests and troubleshooting basic computer issues. The role offers a dynamic environment with opportunities to develop customer service and technical skills within a hybrid work setting.
Required Skills
- Windows 11
- Microsoft Office 365
- Exchange Outlook
- Help Desk
- IT Support
- Ticketing Systems
- Customer Service
- Troubleshooting
- Communication
- Process Improvement
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