Help Desk Technician
Alumni Network Job Board(2 months ago)
About this role
A full-time Help Desk Technician at the University of Miami IT Department providing first-line support for Learning Platforms and serving as the initial point of contact for instructors, staff, and students. The role supports the university’s learning management system and integrated academic technologies to ensure a seamless learning experience. The position is hybrid in South Florida and is a staff role focused on delivering timely, detail-oriented customer service.
Required Skills
- LMS Support
- Remote Troubleshooting
- Customer Service
- Ticketing Systems
- Knowledgebase
- Technical Training
- Account Management
- Documentation
- Issue Escalation
- Communication
+2 more
Qualifications
- High School Diploma
About Alumni Network Job Board
miami.eduThe University of Miami is a private research university in Coral Gables, Florida, serving more than 16,000 students from around the world. It is a vibrant, diverse academic community focused on teaching and learning, the discovery of new knowledge through research, and service to the South Florida region and beyond. UM offers a wide range of undergraduate, graduate, and professional programs with an emphasis on interdisciplinary scholarship, innovation, and community engagement.
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