Senior Service Desk Analyst
Logicalis Brasil(3 months ago)
About this role
A 1st Line Service Desk Analyst at Logicalis is the initial point of contact for customers needing IT support, providing first-level assistance via phone and email across a broad set of technologies. The role is part of a multi-skilled team operating a 24x7 service aligned to South Africa business hours and focuses on ensuring service continuity and appropriate escalation to resolver teams.
Required Skills
- Incident Management
- Customer Service
- Remote Diagnostics
- Vendor Management
- Microsoft Office
- Ticketing Systems
- Escalation Management
- Communication Skills
- Multitasking
- Telephone Etiquette
Qualifications
- Matric
- A+
- N+
- IT Diploma or Certificate
- ITIL Foundation
About Logicalis Brasil
logicalis.comPartner with Logicalis for targeted IT solutions that enable your business to succeed in a digital-first world. From assessment to managed IT services, we have a blueprint for your success.
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