Helpdesk Agent
Encora(5 days ago)
About this role
A Helpdesk Agent within Group Technology and Operations provides frontline IT support for the organization’s centralized technology footprint that serves subsidiaries and branches across multiple countries. This contract, on-site role supports global banking infrastructure and operations and is based in Singapore. The position sits within the technology and operations function and interfaces with end users, IT teams, and vendors.
Required Skills
- ServiceNow
- BMC Helix
- ITSM
- Ticketing
- Mainframe
- Storage
- Networking
- Middleware
- Application Development
- Customer Support
+2 more
About Encora
encora.comAmazon CloudFront is a fast, globally distributed content delivery network (CDN) from Amazon Web Services that securely delivers data, videos, applications, and APIs to end users with low latency. It caches content at edge locations worldwide and integrates tightly with other AWS services (S3, EC2, Lambda@Edge, API Gateway) to accelerate both static and dynamic delivery. CloudFront includes built-in security features such as DDoS mitigation, SSL/TLS, and AWS WAF integration, plus configurable caching, streaming, and real-time metrics. Organizations use it to improve performance, reduce origin load and costs, and deliver reliable, scalable experiences to global audiences.