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High Touch CSM at Intercom - ApplyBlast

High Touch CSM

Intercom

2 months ago

3.6 on Glassdoor

Chicago, Illinois, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

The High Touch Customer Success Manager partners with large, complex enterprise customers to guide them through AI Agent transformation, from project scoping and requirements gathering to adoption and measurable outcomes. The role involves building trusted advisor relationships, leading success plans and strategic sessions, and acting as the voice of the customer internally.

Responsibilities

Develop trusted advisor relationships with customers
Facilitate requirements gathering and process mapping
Lead success plans, QBRs/EBRs, and strategic planning sessions

Skills

About Intercom

intercom.com

Headquarters

San Francisco, California, United States

Company Size

501-1000 employees

Founded

2011

View Profile

Intercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.