Implementation Specialist
Chili Piper(2 months ago)
About this role
The Implementation Specialist at Chili Piper is responsible for onboarding and activating customers sourced through the Gong partnership, guiding them through the integration of Chili Piper's products, including ChiliCal and Handoff, within their Gong Engage workflows. The role demands strong technical fluency and product knowledge to drive successful go-lives, identify cross-product use cases, and manage a high-volume implementation pipeline while collaborating cross-functionally with Sales and Product teams. Additionally, the Specialist must leverage AI tools for follow-up and maintain clear documentation of implementation milestones and customer progress.
Required Skills
- Implementation Specialist
- Onboarding
- Customer Activation
- Product Expert
- Integration
- Workflow Optimization
- Cross-Product Use Cases
- Implementation Pipeline Management
- Configuration Sessions
- Training Sessions
+10 more
About Chili Piper
www.chilipiper.comChili Piper is a demand conversion platform designed to help sales teams streamline their appointment scheduling processes. The platform automates the qualification, routing, and scheduling of leads from multiple channels such as web forms, chat, and email, ensuring a seamless transition from marketing to sales. With solutions like Chat AI, Form Concierge, and Distro, Chili Piper empowers businesses to convert leads into qualified meetings efficiently, ultimately driving revenue growth. Its unique approach consolidates multiple functionalities into one platform, enhancing the overall customer experience and operational efficiency.