Customer Success Manager

Chili Piper(27 days ago)

RemoteFull TimeManager$132,833 - $173,904 (estimated)Customer Support & Success

About this role

A Customer Success Manager at Chili Piper is responsible for managing a portfolio of up to 60 customers, focusing on rapid onboarding, driving product adoption, and ensuring customer success through effective training and implementation strategies. This technical role requires expertise in Javascript, HTML, and CSS, and involves collaborating with cross-functional teams to identify opportunities and resolve issues. The CSM will also work to create customer advocates by developing case studies and detecting upsell opportunities, contributing to the overall growth and retention of Chili Piper's customers.

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Required Skills

Customer Onboarding
Customer Training
Cross-Functional Collaboration
Technical Issue Resolution
Customer Communication
Salesforce Proficiency
Marketing Automation Experience
Javascript Understanding
HTML Knowledge
CSS Knowledge

+7 more

Qualifications

1-2+ Years Minimum experience using Salesforce
SFDC Certifications are a strong plus
1-2+ Years Minimum experience using Marketing Automation software (Marketo, Pardot, Hubspot, etc.)
Marketing Automation Certifications are a strong plus

About Chili Piper

www.chilipiper.com

Chili Piper is a demand conversion platform designed to help sales teams streamline their appointment scheduling processes. The platform automates the qualification, routing, and scheduling of leads from multiple channels such as web forms, chat, and email, ensuring a seamless transition from marketing to sales. With solutions like Chat AI, Form Concierge, and Distro, Chili Piper empowers businesses to convert leads into qualified meetings efficiently, ultimately driving revenue growth. Its unique approach consolidates multiple functionalities into one platform, enhancing the overall customer experience and operational efficiency.