Customer Success Manager

Chili Piper

2 months ago

4.5 on Glassdoor

Remote

Full Time

Manager

5 applicants

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About this role

A Customer Success Manager at Chili Piper is responsible for managing a portfolio of up to 60 customers, focusing on rapid onboarding, driving product adoption, and ensuring customer success through effective training and implementation strategies. This technical role requires expertise in Javascript, HTML, and CSS, and involves collaborating with cross-functional teams to identify opportunities and resolve issues. The CSM will also work to create customer advocates by developing case studies and detecting upsell opportunities, contributing to the overall growth and retention of Chili Piper's customers.

Skills

Qualifications

1-2+ Years Minimum experience using SalesforceSFDC Certifications are a strong plus1-2+ Years Minimum experience using Marketing Automation software (Marketo, Pardot, Hubspot, etc.)Marketing Automation Certifications are a strong plus

About Chili Piper

www.chilipiper.com

Chili Piper is a demand conversion platform designed to help sales teams streamline their appointment scheduling processes. The platform automates the qualification, routing, and scheduling of leads from multiple channels such as web forms, chat, and email, ensuring a seamless transition from marketing to sales. With solutions like Chat AI, Form Concierge, and Distro, Chili Piper empowers businesses to convert leads into qualified meetings efficiently, ultimately driving revenue growth. Its unique approach consolidates multiple functionalities into one platform, enhancing the overall customer experience and operational efficiency.