In-Bound Call Center Representative
IronMountain Solutions(25 days ago)
About this role
Insight Technology Solutions is hiring a Junior Inbound Call Center Representative to support the DHS ICE HSI Tip Line. This fully remote role (within one hour of the PIV office for equipment pickup) requires a customer-service oriented, organized individual who can work independently, handle high-volume interactions, and contribute process improvement ideas. The position emphasizes attention to detail, urgency, and collaboration with diverse stakeholders.
Required Skills
- Inbound Calls
- Call Management
- Documentation
- Data Entry
- Research
- Assessment
- Reporting
- Escalation
- Compliance
- Data Privacy
+9 more
Qualifications
- Associate's Degree
About IronMountain Solutions
ironmountainsolutions.comIronMountain Solutions (IMS) is a Huntsville, Alabama–based contract support company that provides engineering, program management, logistics, and IT services to military and government customers in the aviation and defense sectors. IMS delivers integrated sustainment and technical solutions focused on supporting the Warfighter, emphasizing an "Extreme Customer Focus®" approach across program and lifecycle needs. The mid-sized firm operates nationwide with team members across the United States and specializes in tailored government contracting support for complex defense programs.
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