In-Bound Call Center Representative

IronMountain Solutions(1 month ago)

RemoteFull TimeJunior$32,000 - $32,000Customer Service

About this role

The Jr Customer Service Representative supports the DHS ICE HSI Tip Line for Insight Technology Solutions, serving as a front-line contact for public tips and coordinating with government partners. This fully remote, full-time role requires strong attention to detail, independent initiative, and a focus on process improvement; candidates must be located within one hour of the PIV office to pick up equipment as needed.

View Original Listing

Required Skills

Inbound Calls
Information Gathering
Tip Assessment
Research
Documentation
Report Routing
Escalation
Compliance
Customer Service
Multitasking

+11 more

Qualifications

Associate’s Degree

About IronMountain Solutions

ironmountainsolutions.com

IronMountain Solutions (IMS) is a Huntsville, Alabama–based contract support company that provides engineering, program management, logistics, and IT services to military and government customers in the aviation and defense sectors. IMS delivers integrated sustainment and technical solutions focused on supporting the Warfighter, emphasizing an "Extreme Customer Focus®" approach across program and lifecycle needs. The mid-sized firm operates nationwide with team members across the United States and specializes in tailored government contracting support for complex defense programs.

View more jobs at IronMountain Solutions →