In-Bound Call Center Representative
IronMountain Solutions(25 days ago)
About this role
Jr Customer Service Representative supporting the DHS ICE HSI Tip Line as part of Insight Technology Solutions. The role is a fully remote, customer-facing position that requires strong attention to detail, the ability to work independently in a high-volume environment, and a proactive approach to process improvement. Must be located within one hour of the PIV office for equipment pickup and occasional in-person needs.
Required Skills
- Answer Calls
- Call Management
- Data Entry
- Research
- Documentation
- Reporting
- Escalation
- Customer Service
- Multitasking
- Communication
+7 more
Qualifications
- Associate’s Degree
About IronMountain Solutions
ironmountainsolutions.comIronMountain Solutions (IMS) is a Huntsville, Alabama–based contract support company that provides engineering, program management, logistics, and IT services to military and government customers in the aviation and defense sectors. IMS delivers integrated sustainment and technical solutions focused on supporting the Warfighter, emphasizing an "Extreme Customer Focus®" approach across program and lifecycle needs. The mid-sized firm operates nationwide with team members across the United States and specializes in tailored government contracting support for complex defense programs.