Inbound Call Center Representative
SmithRx(11 days ago)
About this role
A Call Center Representative at SmithRx provides phone-based member support for a venture-backed Health‑Tech company focused on transforming Pharmacy Benefit Management. The role is part of the company’s member services operations and supports SmithRx’s mission to improve access and affordability in prescription care. The position requires an initial onsite training and nesting period at the Plano, TX office and works shift-based schedules.
Required Skills
- Customer Service
- Call Handling
- Data Entry
- Active Listening
- Multitasking
- Communication
- Empathy
- Windows
- MS Office
- CRM
Qualifications
- HS Diploma or GED
About SmithRx
smithrx.comSmithRx is a modern pharmacy benefit manager (PBM) that delivers radically transparent pharmacy benefits through a 100% pass‑through pricing model. They help employers, health plans, and other organizations control pharmacy spend with clear pricing, detailed reporting, and tailored clinical and cost‑management programs. By eliminating spread pricing and prioritizing auditability and client alignment, SmithRx positions itself as a trusted partner for lowering drug costs and improving medication outcomes.
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