IN-Sr Support Engineer 1 - Major Incident Management, ITIL, L2/L3, End to End, Azure, SLA, Risk Management, ServiceNow
Blue Yonder
About this role
A Senior Major Incident Manager oversees the management of high-severity incidents across complex IT environments, ensuring minimal business impact and rapid restoration of services. This role involves collaboration with technical teams, leadership, and stakeholders to establish incident management processes, governance, and continuous improvement initiatives.
Skills
Qualifications
About Blue Yonder
blueyonder.comTransforming supply chains through an end-to-end platform for planning, execution, commerce and returns.
Recent company news
Business WireBlue Yonder Expands Agentic AI and Mobile Experiences for Industry-Specific Supply Chain Execution
1 day ago
Panasonic Newsroom GlobalHow AI Is Rewriting Supply Chains: Inside Blue Yonder’s Transformation Strategy
Dec 15, 2025
Dallas InnovatesBlue Yonder Defense Solutions Names Retired U.S. Marine Lt. General as Its New CEO
Jan 5, 2026
ERP TodayBlue Yonder Taps Kelley Lear to Lead Global Alliances, Scale AI-Driven Supply Chain Ecosystem with Microsoft
Jan 13, 2026
Logistics ViewpointsBlue Yonder’s ICON 2025 Demonstrates Why Supply Chains Must Transform
May 19, 2025
About Blue Yonder
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Blue Yonder.
Salary
$102k – $139k
per year