Major Incident Manager

NATIONAL(1 month ago)

Newtownabbey, Northern IrelandOnsiteFull TimeMedior$64,352 - $87,796 (estimated)Information Technology

About this role

A Major Incident Manager at Capita is a member of the incident management team based in Belfast, supporting the organisation’s response to high-severity incidents and acting as a liaison between service delivery functions. The role reports operationally to the Senior Major Incident Manager and contributes to ongoing process and service improvement initiatives. This is a permanent, full-time position based at Newtownabbey.

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Required Skills

Incident Management
ITIL
Remedy
On-Call
Communication
Coordination
Escalation
Prioritization
Incident Reviews
Conference Calls

Qualifications

ITIL Awareness
SC Clearance

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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