Incident Management Analyst - Senior

EBANX(25 days ago)

Curitiba, Brazil, São Paulo, BrazilOnsiteFull TimeSenior$105,574 - $143,867 (estimated)Operations

About this role

The Incident Management Analyst – Senior leads end-to-end handling of critical incidents, ensuring fast identification, coordination across technical teams, and clear stakeholder communication. The role serves as a technical and operational reference during high-severity events, focusing on business continuity, impact mitigation, governance, and continuous improvement.

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Required Skills

Incident Management
Incident Classification
Prioritization
Escalation
Communication
War Rooms
SLA Management
Documentation
Postmortems
Root Cause

+7 more

Qualifications

ITIL
COBIT
ISO 20000

About EBANX

ebanx.com

EBANX is a payments platform that helps global brands accept local and cross‑border payments in emerging markets across Latin America, Asia, the Middle East and Africa. It offers built‑to‑fit solutions — local acquiring, multi‑currency support, payouts, fraud prevention and SDK/API integrations — with coverage in 20+ countries, 200+ payment methods and 100+ regional partners. Trusted by 500+ merchants including Microsoft, Uber, Spotify and Canva, EBANX focuses on technology and dedicated service to simplify expansion, compliance and payments operations.