Incident Manager
SHI(1 month ago)
About this role
The Incident Manager leads end-to-end management of IT incidents with emphasis on major incident response, documentation, and post-incident governance to ensure timely service restoration and low MTTR. The role uses ITIL best practices to drive continuous improvement across the incident and problem management lifecycle and works closely with technical teams, business stakeholders, and vendors. The position supports a 24x7 global environment and engages with executive leadership during critical events.
Required Skills
- Incident Management
- Major Incidents
- ITIL
- Documentation
- Communication
- Stakeholder Collaboration
- Root Cause
- Monitoring
- Event Correlation
- Problem Solving
+1 more
Qualifications
- ITIL Foundation
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