Intake Coordinator
Transcarent(10 days ago)
About this role
The Intake Coordinator provides support to members seeking surgical care and benefits, ensuring a positive experience and clear communication about offerings. They handle member inquiries, guide them through options, and collaborate with clinical teams, working remotely in a fast-paced contact center environment.
Required Skills
- Customer Service
- CRM
- Microsoft Office
- Communication
- Problem Solving
- Teamwork
- Phone Skills
- Empathy
- Organization
- Influence
About Transcarent
transcarent.comTranscarent is a consumer‑facing digital health platform that provides a single, connected experience for navigation, virtual care, pharmacy and specialty services. It coordinates end‑to‑end care — from WayFinding™ and pharmacy care to surgery, weight and cancer care — and integrates second‑opinion and care‑navigation tools like 2nd.MD and Just Ask Transcarent™. The company partners with employers, health plans, consultants, government entities and labor unions to deliver benefits and care coordination that simplify access, lower costs, and improve outcomes. Members engage via digital channels and the Transcarent Experience Store to find, schedule and manage their care.
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