Intern, Customer Support Engineer
ServiceRocket(27 days ago)
About this role
An Intern Support Engineer at ServiceRocket in Santiago assists customers with simple technical issues across cloud and data center environments. The role involves diagnosing and troubleshooting problems, collaborating with team members on issue analysis, and contributing to ongoing innovation in the Support Engineering organization. Interns are expected to learn product capabilities in depth and help maintain a high standard of customer experience. They will work under experienced leaders who focus on mentoring and professional growth.
Required Skills
- Customer Communication
- Technical Troubleshooting
- Cloud Environments
- Data Center Environments
- Issue Diagnosis
- Debugging Skills
- SLA Management
- Knowledge Documentation
- Customer Support
- Problem Solving
+3 more
Qualifications
- Pursuing Degree in Information Technology
- Pursuing Degree in Computer Science
About ServiceRocket
servicerocket.comServiceRocket is a trusted Atlassian partner and "Center of Excellence" that helps organizations adopt, scale, and get more value from Atlassian tools. They provide consulting, migrations, integrations, managed services, training, and ongoing support to drive adoption and operational efficiency. ServiceRocket focuses on combining technical delivery with change management and enablement to accelerate customer growth. Enterprises choose them for deep Atlassian expertise and end-to-end delivery across implementation, migration, and support.
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