Technical Support Engineer

Fieldguide(26 days ago)

RemoteFull TimeSenior$110,000 - $135,000Go to Market

About this role

The Technical Support Engineer at Fieldguide is responsible for resolving customer technical challenges on the Auditing Platform by providing end-to-end ownership of support cases. This role includes diagnosing issues, performing configuration tuning, and utilizing technical tools for troubleshooting. The engineer will collaborate with cross-functional teams to enhance the Knowledge Base and ensure customers achieve successful outcomes while deepening expertise in the product's advanced capabilities.

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Required Skills

Technical Support
Customer Support
Troubleshooting
Issue Diagnosis
Configuration
Environment Tuning
Product Expertise
Knowledge Base Maintenance
Communication Skills
Team Collaboration

+10 more

Qualifications

Degree in a relevant field, for example Information Systems, Information Technology, Business, Accounting, Engineering, Communications, Technical Writing, or a related area.

About Fieldguide

www.fieldguide.io

Fieldguide is an AI-powered audit and advisory automation platform designed to streamline workflows and enhance client collaboration for audit and advisory firms. It provides a comprehensive suite of tools including document management, engagement management, and automated reporting, enabling firms to increase efficiency and margins. With a focus on modernizing the advisor-client experience, Fieldguide is trusted by leading firms in the industry to drive innovation and deliver exceptional services.