Customer Support Engineer I - CRM
Tekion(1 month ago)
About this role
Customer-facing support engineer role at Tekion responsible for resolving technical issues related to its cloud-native automotive platform. The role supports customers by diagnosing problems, coordinating with internal teams, and ensuring timely resolution while contributing to documentation and reports. It operates within a fast-paced, product-focused environment that leverages modern technologies such as ML/AI and IoT.
Required Skills
- Ownership
- Troubleshooting
- Escalation
- Application Understanding
- Research
- Issue Logging
- Prioritization
- Reporting
- Documentation
- Software Learning
+7 more
About Tekion
tekion.comTekion is a cloud-native automotive retail platform (Automotive Retail Cloud — ARC) that unifies dealership operations on a single SaaS stack. It combines core DMS, CRM, digital retail, service/parts, and analytics with modern APIs and real‑time data to replace fragmented legacy systems. Dealers, retailers and OEMs use Tekion to streamline workflows, improve customer experience, and gain faster insights across the entire automotive retail lifecycle.