IT Generalist
Pylon(6 days ago)
About this role
Pylon is building an all-in-one B2B post-sales support platform that leverages conversational data and intelligence to help customers operate in real-time. They are seeking to scale their IT infrastructure and processes by hiring their first dedicated IT team member to manage systems, tools, and operational support.
Required Skills
- Device Management
- MDM
- SaaS
- Troubleshooting
- IT Support
- Identity Management
- Security
- Networking
- Asset Management
- Vendor Management
About Pylon
usepylon.comPylon is an AI-native support platform designed specifically for B2B companies, streamlining customer interactions across various modern channels such as Slack, email, chat, and more. The platform leverages AI to automate responses, enhance knowledge management, and provide insights for account intelligence, significantly improving response times and operational efficiency. With a focus on integrating ticketing, chat, and a robust knowledge base into one cohesive tool, Pylon enables businesses to resolve customer issues quickly and effectively.
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