Service Desk Analyst - Tier 1

Medical Care of Boston Management Corporation(15 days ago)

OnsiteFull TimeJunior$21,000 - $36,000Information Technology

About this role

The Service Desk Analyst at Beth Israel Lahey Health provides tier 1 support and customer service across the organization's various entities. They handle incident management, support hardware and software, and contribute to process improvements. The role involves troubleshooting, communication, and continuous learning to support IT services efficiently.

View Original Listing

Required Skills

IT Support
Customer Service
Windows
Active Directory
MS Office
Network Fundamentals
Troubleshooting
Remote Support
ITSM
Hardware

About Medical Care of Boston Management Corporation

cms.gov

The Centers for Medicare & Medicaid Services (CMS) is a federal agency within the U.S. Department of Health and Human Services (HHS) that administers the nation's major healthcare programs, including Medicare and Medicaid. CMS is responsible for overseeing the healthcare system in the United States, ensuring access to high-quality healthcare services and improving health outcomes for its beneficiaries. Through its initiatives and regulations, CMS aims to provide a more transparent healthcare system and reduce costs while enhancing care delivery across the nation.

View more jobs at Medical Care of Boston Management Corporation →