IT Support Engineer (Tier 1)

Siepe(1 month ago)

Durham, NCOnsiteFull TimeJunior$52,792 - $70,886 (estimated)IT Support

About this role

The Tier 1 IT Support Engineer role at Siepe provides first-line, white-glove technical support for a major financial-services client in a heavily cloud-based environment. Based onsite in Durham, NC, this position handles both walk-up and remote support while representing Siepe directly to end users. The engineer will also occasionally support Siepe employees and systems across multiple international offices. The role offers exposure to leading cloud and collaboration technologies in a fast-paced, high-demand financial setting.

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Required Skills

Technical Support
Customer Service
Windows Administration
Ticketing Systems
SLA Management
Active Directory
Entra ID
Windows Server
Microsoft 365
SharePoint

+27 more

About Siepe

siepe.com

Siepe is a data-driven technology and analytics consultancy focused on improving organizational performance and extracting more value from clients' assets. They combine technology, data engineering, analytics, and strategic consulting to build data platforms, measurement systems, and performance-optimization solutions. Siepe emphasizes trusted technology partnerships and a performance-first approach to drive measurable business outcomes. Their services are aimed at turning data into actionable insights that increase efficiency, revenue, and asset value.