IT Technician Team Lead (Detroit, MI)

Intelligent Technical Solutions(4 days ago)

Detroit, MIOnsiteFull TimeSenior$60,000 - $80,000Operations

About this role

The Team Lead manages an operations team, overseeing tasks, ensuring efficiency, and serving as a point of escalation for client issues. They foster a collaborative team environment, promote continuous improvement, and ensure service quality. The role involves leadership, process development, and supporting operational goals.

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Required Skills

Leadership
Customer Service
Team Management
Technical Support
Communication
Process Improvement
Troubleshooting
IT Support

Qualifications

3+ years supervisory experience
Experience in IT Support

About Intelligent Technical Solutions

itsasap.com

Intelligent Technical Solutions (ITS) is a managed IT services provider offering IT support, cybersecurity, and compliance services in San Francisco, Las Vegas, Detroit and beyond. They deliver proactive managed IT, help desk, cloud and network management, and security solutions to reduce downtime and help organizations meet regulatory requirements. ITS emphasizes rapid response, continuous monitoring, and expert guidance to simplify IT management for businesses. Their services target organizations seeking outsourced IT operations, stronger security posture, and compliance support.

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