ITMS Support Specialist - Tier 1
New Era Technology(28 days ago)
About this role
The Support Specialist delivers high-quality IT professional services to clients, including consulting, on-site and remote troubleshooting, installation, integration, and migration support. The role emphasizes dedication to customer satisfaction and working within a team-oriented environment. The specialist will participate in process improvements and maintain documentation for customer environments. Occasional on-call and limited travel/on-site work are required.
Required Skills
- Troubleshooting
- Server Support
- Desktop Support
- Virtualization
- VMware
- O365
- Backups
- Windows
- MacOS
- Networking
+8 more
Qualifications
- Microsoft Certifications
- Virtualization Certification
About New Era Technology
neweratech.comNew Era Technology is an IT engineering and services firm that delivers mission-focused technology solutions for federal, defense, intelligence, and commercial clients. They specialize in systems integration, cloud modernization, cybersecurity, enterprise infrastructure, and managed services, along with program management and lifecycle sustainment for mission‑critical systems. New Era combines cleared technical staff and security-focused operations to provide end-to-end engineering, deployment, and support that keep complex, regulated IT environments resilient and compliant.
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