Knowledge & Process Specialist
Trust Bank
About this role
The Knowledge & Process Specialist will support the Customer Care organization at a digitally native bank, contributing to contact centre excellence and strategic initiatives. The role emphasizes maintaining high standards for knowledge assets, governance and data-informed decision making to improve customer outcomes. It reports to the Contact Centre Excellence Lead and operates in a fast-paced, collaborative environment focused on customer obsession.
Skills
Qualifications
About Trust Bank
truist.comTruist is a U.S. bank and financial services company formed from the merger of BB&T and SunTrust that serves consumers, small businesses, and commercial clients. It offers checking and savings accounts, credit cards, mortgages, personal and business lending, wealth management, and commercial banking solutions across branch and digital channels. Truist emphasizes technology-enabled banking and a broad product suite to support everyday banking, borrowing, and financial planning needs.
Recent company news
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About Trust Bank
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Trust Bank.
Salary
$59k – $79k
per year