Knowledge & Process Specialist
Trust Bank(1 month ago)
About this role
The Knowledge & Process Specialist will support the Customer Care organization at a digitally native bank, contributing to contact centre excellence and strategic initiatives. The role emphasizes maintaining high standards for knowledge assets, governance and data-informed decision making to improve customer outcomes. It reports to the Contact Centre Excellence Lead and operates in a fast-paced, collaborative environment focused on customer obsession.
Required Skills
- Knowledge Management
- Documentation
- Content Creation
- AI Testing
- Customer Experience
- Process Optimization
- Data Analysis
- Metrics Tracking
- Operational Support
- Excel
+8 more
Qualifications
- Bachelor's Degree
About Trust Bank
truist.comTruist is a U.S. bank and financial services company formed from the merger of BB&T and SunTrust that serves consumers, small businesses, and commercial clients. It offers checking and savings accounts, credit cards, mortgages, personal and business lending, wealth management, and commercial banking solutions across branch and digital channels. Truist emphasizes technology-enabled banking and a broad product suite to support everyday banking, borrowing, and financial planning needs.
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