Knowledge Strategist

Instacart(12 days ago)

RemoteFull TimeMedior$78,000 - $100,000Customer Experience

About this role

A Knowledge Strategist at Instacart supports the Customer Experience organization by maintaining and optimizing the company’s internal knowledge assets. The role ensures accurate, accessible information that underpins support specialists and broader business needs. It contributes to operational excellence and the overall quality of service for customers, shoppers, retailers, and advertisers.

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Required Skills

Process Mapping
Content Writing
Knowledge Management
Data Analysis
Salesforce
Genesys
AI Automation
SQL
Communication
Change Management

About Instacart

instacart.careers

Instacart is a grocery technology company that offers same‑day delivery and pickup by connecting consumers with personal shoppers and local retailers through a digital marketplace. It partners with thousands of national and regional stores to power online storefronts, fulfillment and logistics, and offers a subscription service (Instacart+) alongside merchant tools and advertising solutions. Instacart’s platform combines consumer apps, retail integrations, and data-driven tools for inventory, marketing and operations to help retailers reach customers and shoppers get groceries conveniently. The company’s mission centers on making the food people love accessible and convenient through technology and partnerships.