Knowledge Manager (Remote US)
Maximus Tribe(2 months ago)
About this role
The Knowledge Manager at Maximus is responsible for overseeing the internal and external knowledge ecosystem, focusing on auditing, restructuring, and maintaining a user-friendly help center. This role includes establishing governance standards, optimizing information architecture, and leveraging analytics to enhance content performance and AI optimization. The Knowledge Manager will also collaborate with cross-functional teams to ensure alignment between support and knowledge needs while aiming to improve the self-service customer experience.
Required Skills
- Knowledge Management
- Help Center Ownership
- Documentation Structuring
- Content Governance
- Information Architecture
- Taxonomy Development
- Insights Tracking
- AI Optimization
- Strong Writing
- Communication Skills
+6 more
About Maximus Tribe
maximustribe.comMaximus Tribe specializes in performance medicine that focuses on treating individuals holistically rather than relying solely on numerical data. The company aims to unlock each person's healthiest self through tailored health solutions and innovative care approaches. Maximus Tribe prides itself on its commitment to personalized healthcare, fostering well-being through a comprehensive understanding of each patient's needs.
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