L1 Support Engineer
JWX(4 days ago)
About this role
An L1 Support team member at JWX serves as a front-line technical contact for customers and viewers of JWX’s video and platform services. The role supports JWX’s mission to help media businesses connect content with consumers across platforms and maintain a high-quality customer experience.
Required Skills
- Monitoring
- Email Support
- Triage
- Documentation
- Training
- AWS
- Zabbix
- CloudWatch
- Windows Servers
- Incident Management
+3 more
Qualifications
- College Degree in IT or Computer Science (Preferred)
- IT Certification (Preferred)
- Apprenticeship in IT (Preferred)
About JWX
jwx.comJWX is a video technology and monetization platform for streamers, publishers, and advertisers. It provides a single intelligent workflow to create, deliver, and monetize video, built for speed, scale, and measurable results. The platform streamlines end-to-end video operations—from production and distribution to ad and subscription revenue optimization—so partners can simplify workflows and maximize earnings.
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