L2 ERCM Support Manager

athena India(1 month ago)

HybridFull TimeManager$76,000 - $130,000Customer Care

About this role

As an ERCM Support Manager within Customer Care L2 at athenahealth, you will lead a team delivering internal and external customer support for the athenaOne product suite, with a focus on Extended Revenue Cycle Management services. The role operates in a hybrid environment and reports to the Customer Care Operations Senior Manager. You will partner with cross-functional stakeholders to support customer satisfaction and operational efficiency across ERCM offerings.

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Required Skills

People Management
Customer Support
Case Management
Operational Excellence
Performance Metrics
Reporting
Data Analysis
Project Management
Process Improvement
Stakeholder Management

+9 more

Qualifications

Bachelor’s Degree

About athena India

athena.industries

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