Lead Client Services Specialist

Telligen(1 month ago)

Washington, DCOnsiteFull TimeSenior$111,891 - $151,106 (estimated)Client Services

About this role

This role provides operational and subject matter expertise support to a team of Client Service Specialists working on state, federal, and commercial healthcare-related contracts. The position focuses on handling escalated customer inquiries, coordinating and scheduling assessment appointments, and serving as a liaison between clients and internal teams. It also involves monitoring performance metrics, supporting quality and training initiatives, and contributing to day-to-day workflow management. The job is based in the Washington, DC area with standard daytime hours.

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Required Skills

Customer Support
Call Center Operations
Appointment Scheduling
Client Liaison
Service Level Management
Escalation Management
Quality Assurance
Call Monitoring
Training Delivery
Coaching Mentoring

+16 more

Qualifications

High School Diploma or Equivalent

About Telligen

telligen.com

Telligen is a health services and solutions company that has delivered proven health programs for federal and state agencies, health plans, employers and unions for more than 50 years. They provide evidence‑based program management, population health and care management, quality improvement, data analytics and technology to drive better outcomes and regulatory compliance. Telligen partners with government and payer organizations to design, implement and evaluate initiatives that lower costs, improve care quality and enhance program performance.