Support Manager

PlayOn(28 days ago)

HybridFull TimeManager$114,405 - $149,886 (estimated)Customer Support

About this role

The Support Manager at PlayOn leads a team of customer support specialists who handle phone and case-based inquiries across multiple digital channels. The role focuses on people leadership and operational management to ensure consistent, high-quality customer service. It is responsible for overseeing day-to-day support operations, maintaining service levels, and driving a positive, accountable team culture. The position sits within a fast-paced, growth-stage company serving high school programs nationwide.

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Required Skills

Team Leadership
Call Center Management
Customer Support
Coaching Development
Performance Management
Queue Management
KPI Tracking
Salesforce CRM
Case Management
Operational Execution

+9 more

About PlayOn

playonsports.com

PlayOn is a platform for high school sports that bundles digital ticketing, live streaming, stats, coaching tools, social content, and team websites into a single solution. It lets schools, teams, and leagues sell tickets, broadcast games, publish live statistics and social content, and manage team sites from one place. PlayOn helps athletic programs increase revenue, boost visibility for teams and athletes, and simplify game-day and content workflows.