Lead Client Success Advisor

Diligent Corporation(18 days ago)

HybridFull TimeSenior$131,000 - $121,360Customer Success

About this role

A Lead Client Success Advisor at Diligent is a senior, client-facing role focused on maximizing adoption, retention, and expansion of the company’s GRC SaaS platform across key accounts. The role acts as a subject-matter expert in governance, risk, and compliance and partners with go-to-market, product, services, and support teams to ensure customers realize business value. It emphasizes strategic account planning and long-term client relationships to drive value from people, process, and technology.

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Required Skills

GRC
Account Management
Strategic Planning
Client Advisory
Stakeholder Engagement
Product Implementation
Communication
Analytics
Relationship Management

About Diligent Corporation

diligent.com

Diligent is a modern governance company that provides a comprehensive suite of cloud-based software to help boards, executives, and GRC teams clarify risk and elevate governance. Its platform includes secure board collaboration/portal tools, entity and secretarial management, risk and compliance workflows, and analytics to simplify governance processes and improve decision-making. Diligent emphasizes security, regulatory compliance, and integration with enterprise systems to support transparency and accountability. Organizations worldwide use Diligent to streamline board operations, manage risk, and meet evolving governance and ESG requirements.