Lead Customer Service Specialist
Service Experts LLC(2 months ago)
About this role
The Lead Customer Service Agent is a front-line leader who supports the Customer Support Center Supervisor in maintaining service standards and driving team performance. This role acts as an authority in support center operations, contributes to staff development, and helps ensure a high level of customer satisfaction and operational effectiveness.
Required Skills
- Inbound Calls
- Outbound Calls
- KPI Monitoring
- Call Monitoring
- Coaching
- Training Delivery
- Dispatching
- Scheduling
- Customer Relations
- Escalation Handling
+2 more
Qualifications
- High School Diploma
About Service Experts LLC
serviceexpertsjobs.comService Experts is a nationwide home-services company specializing in HVAC (heating, ventilation, and air conditioning), indoor air quality, and plumbing for residential and light-commercial customers. It operates a network of local service centers and franchises that provide installation, repair, and maintenance services. This jobs site showcases career opportunities — from technicians and installers to support roles — and highlights training, benefits, and pathways for advancement. The company emphasizes customer-focused service and technician development across many U.S. markets.
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