Lead, CX Knowledge Management
Aura
About this role
Aura is seeking a Lead, CX Knowledge Management to oversee and improve the company's internal and external knowledge systems that support customer experience. The role involves designing, maintaining, and optimizing knowledge content in various platforms to enhance support operations and AI-enabled experiences.
Skills
About Aura
aura.careersAura Careers is an AI-powered service that writes custom, research-driven job applications designed to show why a candidate is a strong fit. For each role it researches the applicant, the job, and the company’s hiring needs, then crafts tailored resumes, cover letters, and application messaging. Users report up to 3x more interviews thanks to Aura’s deep per-job research and targeted positioning. The product combines automated workflows and data-driven insights to help job seekers stand out in competitive applicant pools.
Recent company news
StonepeakStonepeak Announces Investment in Aura Holdings
5 days ago
GreenAir NewsFirst firm order placed for AURA’s ERA regional hybrid-electric aircraft
5 days ago
Aerospace Global NewsAURA AERO reveals first firm orders for its ERA hybrid-electric airliner
5 days ago
Yahoo Finance3 Reasons Growth Investors Will Love Aura Minerals (AUGO)
4 days ago
BNamericasAura Minerals projects capex of US$278mn in 2026
5 days ago
About Aura
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Aura.
Salary
$85k – $100k
per year