Lead - Scheduler
Everise(2 months ago)
About this role
The role focuses on optimizing staffing strategies and call volume projections within a call center environment, ensuring productivity and efficiency. It involves real-time monitoring of call patterns and associate behaviors while preparing reports for management and clients. The position requires a proactive approach to workforce management, utilizing analytics to achieve service levels and operational goals.
Required Skills
- Workforce Forecasting
- Scheduling
- Call Center Metrics
- Microsoft Office
- Analytical Skills
Qualifications
- High School Diploma
- 2 Years of College Preferred
- 3 Years Workforce Forecasting Experience
- 2 Years Call Center Reporting Experience
- 2 Years Workforce Management Technologies Experience
- Proficiency in Microsoft Office
About Everise
weareeverise.comEverise delivers happiness to millions of customers globally. We excel at solving customer problems for some of the world's biggest brands.
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