Real Time Analyst

Tarro(2 months ago)

RemoteFull TimeJunior$44,587 - $60,087 (estimated)Analytics and Business Excellence

About this role

A Real Time Analyst at Tarro focuses on optimizing call center operations by managing tactical planning, scheduling, and historical trend analysis to enhance service levels and operational efficiency. Key responsibilities include real-time monitoring of call metrics, implementing schedule adjustments, conducting trend analysis, and collaborating with cross-functional teams to address operational challenges. The role demands strong analytical skills and proficiency in tools like Google Sheets and workforce management systems, with a proactive approach to process improvements.

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Required Skills

Real-Time Monitoring
Data Analysis
Scheduling
Performance Metrics
Stakeholder Communication
Cross-Functional Collaboration
Process Optimization
Forecasting
Problem-Solving
Google Sheets

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Qualifications

Bachelor’s degree or equivalent practical experience.
Minimum of 1 year of experience in a Real-Time Analyst or related workforce management role.

About Tarro

www.tarro.com

Tarro is a technology-driven solution designed to enhance restaurant operations, focusing on streamlining phone ordering, delivery, and marketing efforts. Utilizing a combination of AI and human resources, Tarro enables restaurants to improve efficiency and profitability by reducing wait times, increasing order accuracy, and lowering labor costs. With a strong emphasis on empowering restaurant owners, Tarro serves over 3,000 establishments, helping them achieve significant revenue growth and operational ease without additional staffing burdens. The platform stands out for its commitment to providing tailored solutions that fit the unique needs of diverse restaurant types.