Lead Technical Account Manager
NICE(13 days ago)
About this role
NICE Ltd. is seeking an experienced Technical Account Manager to maintain and grow relationships with key customers, ensuring their success with the company's contact center software solutions. The role involves resolving complex technical issues, serving as a trusted advisor, and coordinating with internal teams to support customer satisfaction and retention.
Required Skills
- SIP Signaling
- SQL
- VoIP
- Networking
- Troubleshooting
- Customer Service
- Contact Center Software
- Telecommunications
- Technical Support
- Account Management
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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