Lead Technical Account Manager

NICE(10 days ago)

HybridFull TimeSenior$149,872 - $200,181 (estimated)Customer Success/Account Management

About this role

NiCE is looking for a seasoned Technical Account Manager to oversee and nurture relationships with key customers, ensuring their success and satisfaction with the company's contact center solutions. The role involves resolving complex technical issues, advising clients, and collaborating with internal teams to meet customer needs. The position offers opportunities for growth within a global, innovative company at the forefront of AI, cloud, and digital solutions.

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Required Skills

SIP Signaling
TCP/IP Networking
VoIP Technology
Contact Center Software
SQL
Customer Service
Technical Troubleshooting
Network Topology
Telecommunications
Solution Design

About NICE

nice.com

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.

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